Customer attendance service
CHALLENGE: provide UOL customers with a place where they can find their account information, ask questions, access payment data and the like in a simple, easy and direct way. A place for him to be able to solve any need without having to call the call center.
I worked with SAC from 2007 to 2016, trying to balance the customer’s needs and what the business wants and needs to communicate. In 2014 we started the biggest overhaul of it working on a new look, new platform, new flows, with the premise of being responsive. Since the beginning I have participated in the conception, with research, co-creations, analyses, prototypes, layouts and guidance of the design team, stimulating ideas in a grounded way created together.